by : jeffvo blogging, Featured, Life, Productivity

We rise to the occasion because we care

We rise to the occasion because we care!
We care for the audience who paid to attend. Whether it’s friends or supporters who attended, it’s our professional responsibility to deliver the expected work. It was a chance to create magic for those we seek to serve.

Teamwork. photo courtesy of amazingmikael

We rise to the occasion because we believe in the vision.
We all visualized exactly what we need to do to ensure it’s magical. We shared our big goals and high aims. Even it sounded ridiculous, we all stood behind the goals and all the obstacles we could potentially faced. We learned to ask. We learned to plan. We learned that it’s all possible.

Our plan was to host a fashionable red carpet Oscar like event for 300 paid audience, with little to no budget and only sponsors and supporters fund. With limited budget and personnels, we formed volunteer groups and created our own contents.

We rise to the occasion because we believe in change
Even in the darkest moments, all could fall apart, but we stayed persistent and committed. We solved issues as they arised. The journey was to create a new expectation and a better norm for ourselves and our audience. We embodied the confident and motivation to ensure our team rise to the occasion. Time sacrificed and creative inputs are meaningful when we delivered our works to the audience.

Those who showed up to do the work daily were inspired. When the aims are high, we become obsessive and relentlessly committed to complete the work. The hobby become our professional commitment.

We rise to the occasion because we care!
We care because it’s about our audience, our community and the change we seek to make.

by : jeffvo Life, Productivity

Growth! A Self-Reflection

Reflection. Photo courtesy of Pressmaster.

I woke up early to find quiet time for some quick writings, getting down to the basics. Never really gotten around to actually sit down to write. Good thing, I was able to find my way to reflect on the year and actually put in some thoughts on paper.

Have you actually sat down to complete reviewing of your work for the year? The disparity of what actually I accomplished versus what didn’t is so far off that it looks like your time was invested elsewhere. Then I realize I was exposed to something much more, the opportunity to grow personally and professionally through leadership role.

Growth! The pursuit of happiness. My goal versus growth. It has always been a mindset of mine, to grow in life as a businessman, a father and husband and as a leader. It is empowering when we combine growth mindset and goal together.

What’s the best way to set realistic quantifiable goal!! Perhaps we just need to an execution plan for that goal, one that’s realistic, measurable and attainable. I find re-writing your goal daily become the most holistic way to attain your goal. That’s when I find myself useful and most productive.

by : jeffvo blogging, Productivity

5 Ways to Provide Better Service in 2018

 

Customers today are more educated than ever, and they expect stellar customer service, especially when dealing with an expensive, emotional, and even stressful transition like buying and selling real estate.

 

“They know what good customer service is and they aren’t just comparing you to your direct competition,” says customer service expert and business coach Shep Hyken. “Anyone that has delivered a stellar customer service experience—in any type of business—to one of your customers has just set the bar higher for you.”

 

According to a recent survey of 1,138 consumers by Five9, a cloud contact center software company, 89 percent of respondents said “great customer experience” is the key reason they choose to do business with a company. That reason beat price and recommendations from friends.

 

If you’re looking to improve your customer service or the perception of the service provided by your real estate firm, here are five strategies recommended by Hyken.

 

  1. Start internally. “Customer service doesn’t just happen on the front line,” Hyken says. “It happens throughout the entire company. It’s part of the company’s culture.”
  2. Be present in the moment. How you interact with your clients today has a direct impact on your business tomorrow. Hyken says think about what kind of experience your clients are having at this moment. Is it going to ensure that the next time he or she needs to buy or sell a home that they will come back to you?
  3. Admit when you’re wrong. “No company and no person is flawless. You can’t deliver a perfect customer experience all of the time,” Hyken says. That’s why it’s critical to address a problem or complaint. It’s often in these moments that true customer satisfaction can be obtained. “Restore the customer’s confidence,” he says. “Assuming you handle the issue well, it validates the customer’s choice to do business with you in the first place and proves why they should come back.”
  4. Never argue. “You’re not trying to win an argument. You’re trying to win a customer,” is an old adage that Hyken recommends taking to heart.
  5. Show your appreciation. Clients want to know you care. Whether it’s handwritten notes, closing day anniversary gifts, birthday cards, or client appreciation events, saying “thank you” in multiple ways over time will go a long way, Hyken says.

Source: “Strike One and You’re Out! Five Ways to Ensure Your Customer Service Is a Hit”
December 2017, hyken.com.

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